I am writing to you with regards to the delayed road closure notices for Friars Hill, Guestling that were sent out to residents yesterday incorrectly.
I apologise for the misinformation that has been sent out to the local residents. The residents have been informed of the road closure for a period of three weeks, this has caused some distress to which we have quite rightly received negative feedback.
The road will not be closed for the three weeks. I can confirm that the traffic will be controlled using temporary traffic lights for a duration of six days whilst we carry out these repairs.
We will not be working over the weekend and so the temporary traffic lights will be removed on Friday 13th November and reinstated on Monday 16th November. The kerb repair work will then continue until Thursday 19th November.
We have sent out further communication clarifying the above information to the local residents.
With regards to the misinformation being sent out, this is not the level of communication that I would expect and I have escalated this matter to the Head of Customer Services. Quality controls are being implemented and Training will be provided to those involved within the communication, to ensure that this does not happen again.
I would like to sincerely apologise for any confusion that this has caused and for the incorrect information that was sent on such short notice.
Please contact me should you require any further assistance.
Kind regards
Anthony Rayfield| Customer Service Manager – East
Customer Contact Centre | East Sussex Highways