Welcome to Pett on the Net – the Community website for Pett & Pett Level.

This website is provided by Pett Parish Council for the community of Pett and Pett Level. If you want to post a news item of interest to the community, publicise an event, your group, society, or organisation, or report or comment on local events, then please contact our webmaster, Tim Rothwell, at tim.rothwell@pettnet.org.uk

Any views expressed on this website are not necessarily those of Pett Parish Council or the webmaster.

We also have a Facebook Page – Pett on the Net Group – which complements the website. If you would like to ask to join the FB Group, just click here

If you are visiting, or planning to visit, Pett and Pett Level, this is our website where you will find information about the area, including latest eventschurch serviceslocal history and adverts for local services, including B&B, accommodation, pubs etc.Our Village Magazine, which can be accessed here, also contains local advertisements and other useful information.

Emergency telephone numbers and useful addresses can be found here

We hope you enjoy your stay.

Latest News/Notices/Articles

 

PETT VILLAGE ART CLASS: A NEW ACTIVITY AT PETT VILLAGE HALL

PETT VILLAGE ART CLASS – A NEW ACTIVITY IN THE CATHARINE HOLLMAN ROOM AT PETT VILLAGE HALL STARTING NEXT WEDNESDAY 23 OCTOBER
Tutor Judy Sillem – Contact her on 01424 256212 – or just come along
 A new page – Pett Village Art Class – has been created on Pett on the Net here

Named PCSO for every local community – Sussex Police

Every community in Sussex will have a named PCSO starting from next month, Sussex Police has announced.

The confirmation follows an investment in 100 extra PCSOs, secured through local funding by Police & Crime Commissioner Katy Bourne – bringing the total number to 296.

Chief Constable Giles York said the decision will put ‘eyes and ears’ into every part of the county and give local people a direct point of contact for local policing issues and concerns.

“When we introduced the new local policing model three years ago, we said it would be scalable. Now, thanks to this additional investment, we’re in a position to strengthen local policing and we know this is what local communities want to see,” said Mr York.

“Our PCSOs do an incredible job, every day, working alongside their police officer colleagues to prevent and detect crime and tackle anti-social behaviour in our local communities.

“This change means communities will soon begin to see and feel the benefits of their investment as new PCSOs are deployed over the coming months, where they will provide a visible policing presence and be a point of contact for local policing issues.”

The change will take effect from November 4, when all existing PCSOs will adopt responsibility for a defined geographical area, and be rolled out over the coming months as the additional PCSOs are recruited and deployed.

It comes in addition to recent announcements on the recruitment of 379 additional police officers for the county over the next four years.

Police & Crime Commissioner Katy Bourne said:

“My focus groups and conversations with local people clearly show that the public want PCSOs back in their communities, forming that essential and reassuring link with police. Neighbourhood Policing needed modernising five years ago and that included giving PCSOs the necessary skills to help support police officers and investigations.

 “Since then, Sussex Police have transformed the role of PCSOs by equipping them with more knowledge, skills and powers, but at the same time  keeping the  best of the old model where PCSOs were known in their local communities. I know that communities across the county will be delighted to hear Sussex Police are  making their  PCSOs more accessible  and visible  by increasing the  numbers on our streets by 100 and providing a named PCSO for each ward area.”

PSCOs will continue to form part of wider local prevention teams, ensuring that finite police resources can be focused on the most critical issues.

The uplift in PCSOs includes six new rural PCSOs who will provide specialist support and advice to those in rural communities.

The increase will help address some of the low level issues affecting communities, preventing the escalation of more serious crime and violence.

The decision complements ongoing transformation plans by Sussex Police to strengthen local policing, modernise to respond to changing patterns of serious crime and the ways in which the public can contact the police.

These additional PCSO posts are being recruited throughout the financial year with intakes of 18 in July 2019, 36 in September 2019, 36 in January 2020 and 36 in March 2020 under the PCSO apprenticeship scheme.

The 100 new posts will be allocated based on demand with details available locally and at www.sussex.police.uk from November 4.

 

 

National Hate Crime Awareness Week

Sussex Police is supporting National Hate Crime Awareness Week, emphasising the importance of reporting hate crime and reinforcing the message that it is not tolerated in Sussex.
The national awareness week, which runs from October 12 to 19, aims to raise understanding of what hate crime is and encourage victims to report it, giving support to victims, their families and communities, and dealing with perpetrators appropriately.
During this week, we will be using social media to share messages of what hate crime is to help give knowledge and confidence to victims to report it to the police. We will be sharing information on how hate crime can escalate if it isn’t reported, real life experiences of victims of hate crime and emphasising that we will always support victims with empathy and respect.
We are also reinforcing the message that it’s not just victims who can report hate crime; witnesses are vital and can play their part too by reporting any incidents seen.
Sussex Police takes reports of such crimes very seriously. Earlier this year at Hove Crown Court, Jasmine Shepherd, 20, was sentenced to eight years and six months in a young offenders’ institute after pleading to the charge of grievous bodily harm with intent. Jasmine hurled homophobic abuse at her victim, before following him into a supermarket in Lancing and then proceeded to throw a bottle of wine at the back of his head. The victim is now left with life-changing injuries including partial deafness.
Sussex Police lead for Hate Crime, Superintendent Ed De La Rue said: “Hate crime is pernicious. Crimes that are motivated by hate can cause high levels of depression, fear and loss of confidence, and it damages communities too.
“I urge people who have suffered or witnessed a hate crime to report it to us. We are committed to treating victims with respect and empathy, and knowing where and when hate crimes occur allows us to try and prevent them in future.”
Sussex Police & Crime Commissioner Katy Bourne comments: “I have a strong commitment to stamping out hate crime of any kind and will continue to show support to those who have unfortunately already been affected. In this financial year alone I have invested £69,000 from my victims’ budget into specialist hate crime services across Sussex.
“Nationally and locally hate crime of any kind is being confronted and rightly challenged. The police are now better prepared to deal with this crime type and fully recognise that all communities deserve to feel safe, so please do report. You will be taken seriously.”
Hate crime can be reported to us by calling 101, or 999 in an emergency.
For those who wish to report online, you can do so by copying and pasting into your browser https://www.sussex.police.uk/ro/report/ocr/af/how-to-report-a-crime/
People who are hard of hearing or speech-impaired can text 65999 or TypeTalk on 18000. You can also report via True Vision, a national website operated by the National Police Chiefs’ Council.
Please copy and paste into your browser http://www.report-it.org.uk/home
There is also a range of support agencies to whom you can report – for more details, please see our website please copy and paste into your browser https://www.sussex.police.uk/
If you have been a victim of hate crime you can also find support online at Safe:Space Sussex, a directory of local specialist services to help people find all the information they need  by copying and pasting into your browser http://www.safespacesussex.org.uk/


Help us keep Sussex safe

Seen something suspicious or have information about a crime or incident? Please contact us online, email us at 101@sussex.pnn.police.uk or call 101.

Alternatively you can contact the independent charity Crimestoppers, anonymously, on 0800 555 111, or online at www.crimestoppers-uk.org

Pett WI – October 2019 Update

Belinda Wood’s Pett WI October Update can be read here

Introducing the ARC – 12 October

The Introducing the ARC event on 12 October was a great success. Over 100 people came and 27 signed up to become Friends of the ARC.

More news to follow!

Pictures from the event came be seen here

M23 Roadworks Update: 13 October

Neighbourhood Watch Update – 12 October

Rother Neighbourhood Watch News
12th October 2019
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Rother Neighbourhood Watch

 Good Afternoon to you all.
Please find an email sent to me asking if In could send it out for you to be watchful.
————————————————————————————-
Please see below received last night.(Thursday) Please alert any contacts you have. Hopefully as car reg known they will soon be stopped but could always be stolen.Hearing reports of a Silver Peugeot estate car operating in Iden and Playden, stealing from gardens and other properties in broad daylight, 2 individuals , one quite stocky with ginger hair and beard.Pass on to others. “
Edward Kemp.
Chairman & Police Volunteer.
Rother Neighbourhood Watch.
Mobile:  07983 619622 Email:chairman@rothernhw.co.uk.
Website:  http://www.rothernhw.co.uk/
Facebook: Rother Neighbourhood Watch Association.

INTRODUCTION TO THE ARC: TODAY SATURDAY!!

INTRODUCTION TO THE ARC – TODAY SATURDAY 12TH! DO COME ALONG AND FIND OUT MORE AND BECOME A FRIEND!

Sheep Worrying Attack: Three Oaks

MESSAGE FROM LUNSFORD FARM

Please be aware – sheep worrying attack at Little Maxfield Farm in Three Oaks. We have lost livestock in this incident.
More details to follow.

Two separate attacks, so the same dog may be returning. These incidents are very upsetting so please ensure your dogs are secure at home. Thank you everyone for your support.

Jo Johnson: Funeral Arrangements

Derek and the family have asked for the details of Jo’s funeral to be advised to all who knew her.
There will be a service at Hastings Crematorium on Friday 25th October at 11.00 followed by a Thanksgiving and refreshments at the Baptist Church , Chapel Park  Road, St Leonard’s on Sea TN37 6HR. All welcome , family flowers only . Donations in memory of Jo to Macmillan Cancer Support .

Rother Neighbourhood Watch Update – 9 October 2019

Rother Neighbourhood Watch News
09th October 2019
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Rother Neighbourhood Watch

Dear Members

Please see this week’s report for the Rother District.
02nd September 2019 to 08th October 2019.

Police Reference Number Start Time and Date End Time and Date Location Occurrence
SXP-20191002-0668 02/10/2019 HILLSIDE RD, , BEXHILL-ON-SEA INFMT ORDERED A PARCEL FROM AMAZON, IT STATES ITS BEEN SIGNED FOR, BUT INFMT STATES SHE WAS IN ALL DAY
SXP-20191002-1200 01/10/2019
17:00
02/10/2019
07:00
WATERGATE, , BEXHILL-ON-SEA, BURG BUSINESS / ARSON
SXP-20191002-1355 02/10/2019
21:34
COOPER RD, , RYE, JUST HEARD FROM THEIR NEIGHBOUR THEY THINK SOMEONE HAS BROKEN IN
SXP-20191002-1369 02/10/2019
21:40
ABBEY WAY, , BATTLE NUISANCE MALES, ASB
SXP-20191002-1460 02/10/2019
23:07
LONDON RD, , BEXHILL-ON-SEA, PERSON ON BONNET OF CAR, HEADING TOWARDS SIDLEY
SXP-20191002-1503 02/10/2019
13:00 – 13:30
FAIR MD, , RYE, POSS DRUG DEALING
SXP-20191003-0233 03/10/2019
02:00
PASHLEY RD, TICEHURST, WADHURST, C_DAMAGE, ARSON
SXP-20191003-0339 02/10/2019
18:00
03/10/2019 09:01 THE STRAND, , RYE, BURGLARY NON DWELLING
SXP-20191003-0358 03/10/2019
09:17
EWHURST GREEN, ROBERTSBRIDGE ILLEGAL FOX HUNTING
SXP-20191003-0400 03/10/2019
09:41
SEABOURNE RD, , BEXHILL-ON-SEA, INFORMANT REPORTS TWO YOUTHS ARE SETTING FIRES WITH PAPER IN THE PARK.
SXP-20191003-0505 03/10/2019
10:58
WINCHELSEA SUS VEH SEEN IN EARLY HOURS
SXP-20191003-0512 N/A N/A N/A SCAM CALL
INFMT RECEIVED A CALL FROM MALE CLAIMING TO BE DCI DANIEL RONSON FROM SCOTLAND YARD, MALE SAID SOMEONE HAD A CLONE OF HIS DEBIT CARD AND TRIED TO USE IT IN OXFORD STREET TO WITHDRAW £1,000
SXP-20191003-0735 03/10/2019
13:17
GUESTLING, HASTINGS, MALE IN SCHOOL GROUNDS
SXP-20191003-0755 24/10/2019
00:00
28/10/2019
00:00
WAINWRIGHT RD, , BEXHILL-ON-SEA, DAMAGE TO CLOTHING BANK
SXP-20191003-0785 N/A N/A N/A SCAM CALL.
SOMEONE HAS CALLED INFT TO SAY THEY WILL BE TAKING MONEY OUT OF HER ACCOUNT TO SEND ABROAD
SXP-20191003-0802 03/10/2019
13:15 – 13:30
ST LEONARDS RD, , BEXHILL-ON-SEA, PURSE STOLEN
SXP-20191003-1323 03/10/2019
19:36
CORNWALL RD, , BEXHILL-ON-SEA SUS_ACT, 2 MEN DEMANDING MONEY
SXP-20191003-1535 03/10/2019
12:00 – 22:39
GLENTHORN RD, , BEXHILL-ON-SEA, BEEN BURGLED
SXP-20191003-1620 03/10/2019
19:05 – 19:50
FISHMARKET RD , RYE  BURG BUSINESS
SXP-20191004-0638 03/10/2019
18:00
04/10/2019 12:59 SOUTH CLIFF, , BEXHILL-ON-SEA BURGLARY DWELLING
 SXP-20191004-1226 04/10/2019
19:05
 EGERTON RD, , BEXHILL-ON-SEA,  LARGE GROUP OF YOUTHS SMOKING WEED
SXP-20191004-1559 04/10/2019
14:16
NETHERFIELD RD, BATTLE, SUS VEH
SXP-20191005-0055 05/10/2019
00:40
BUTCHERS LN, THREE OAKS, HASTINGS MALES BEING AGGRESSIVE
SXP-20191005-0150 05/10/2019
02:11
BATTERY HILL, FAIRLIGHT, HASTINGS, 2 MEN AND A FEMALE TRYING CAR DOORS
SXP-20191005-0386 04/10/2019
18:00
05/10/2019 08:54 LONDON RD BEXHILL-ON-SEA, C_BURG, DOOR KICKED IN
SXP-20191005-0409 29/10/2019
09:00 – 09:05
CANTELUPE RD, , BEXHILL-ON-SEA, C_THEFT, STOLEN LEAD
SXP-20191005-1224 02/10/2019
23:00
03/10/2019
01:00
 FISHMARKET RD, RYE, C_BURG,  DOORS SMASHED
SXP-20191006-0561 05/10/2019
18:45 – 19:15
WEST ST, , RYE DAMAGE TO WINDOWS
SXP-20191006-0704 06/10/2019
13:00
PAGES LN, , BEXHILL-ON-SEA ASB_NUISANCE, COLD CALLERS
SXP-20191006-0903 06/10/2019
13:00
COODEN SEA RD, , BEXHILL-ON-SEA HAD SOMEONE CALL AT THEIR DOOR TRYING TO SELL HOUESHOLD PRODUCTS AFTER GIVING THEM A “SOB STORY ABOUT THEIR LIFE”
SXP-20191006-0930 06/10/2019
15:53
WITHYHAM RD, , BEXHILL-ON-SEA COLD CALLER
 SXP-20191006-1347 06/10/2019
20:42
 EGERTON RD, , BEXHILL-ON-SEA  2 MALES ACTING SUSPICIOUSLY, LOOKING IN CARS.
SXP-20191006-1419 06/10/2019
21:48
DOLEHAM LN, WESTFIELD, HASTINGS CALLER REPORTS THAT THEY HAVE JUST DRIVEN PAST A VAN WHO THEY BELIEVE MAY BE FLY TIPPING
SXP-20191007-0088 07/10/2019
02:41
HILLSIDE RD, , BEXHILL-ON-SEA THEFT IN PROGRESS
SXP-20191007-0269 06/10/2019
21:00
07/10/2019
06:30
EIGHT ACRE LN, THREE OAKS, HASTINGS THEFT OF TRAILER
SXP-20191007-0312 07/10/2019
07:30 – 09:44
EDMONTON RD, , BEXHILL-ON-SEA, C_BURG, RESIDENTIAL
SXP-20191007-0335 06/10/2019
18:00
07/10/2019 09:59 MARLEY RS, , BATTLE, BREAK TO GARAGE
SXP-20191007-0772 07/10/2019
14:32
NORTHIAM RD, STAPLECROSS, ROBERTSBRIDGE SUS MALE SELLING ITEMS
SXP-20191007-1197 07/10/2019
19:10
LONDON RD, , BEXHILL-ON-SEA 6 YOUTHS SHINING LAZERS INTO PEOPLES FACES
SXP-20191007-1394 07/10/2019
21:54
LONDON RD BEXHILL-ON-SEA SUS ACT, COLD CALLING ASKING TO SEE ANY GOLD 
SXP-20191008-0056 08/10/2019
01:02
BEXHILL DOWN, BEXHILL-ON-SEA, YOUTHS ON BIKE WITH LASER
SXP-20191008-0402 08/10/2019 DE LA WARR PDE, , BEXHILL-ON-SEA, BEACH SHELTER DAMAGED
SXP-20191008-0533 04/10/2019
23:00
05/10/2019
10:00
EASTVIEW TER, SEDLESCOMBE, BATTLE CAR TYRES SLASHED
SXP-20191008-0557 07/10/2019
18:00
08/10/2019.
08:00
BEECHING RD, , BEXHILL-ON-SEA, DAMAGE TO DOOR
SXP-20191008-0757 28/09/2019 EWHURST GREEN, ROBERTSBRIDGE INFT IS CALLING TO REPORT THAT HER BLUE BADGE WAS STOLEN
SXP-20191008-1176 08/10/2019
17:55
CRICKETERS FIELD, NORTHIAM, RYE, SUS_ACT, MALES KNOCKED ON THE DOOR ASKING IF THEY COULD USE HER HOME AS A SHOWHOME
SXP-20191008-1208 08/10/2019 CHANTRY AVE, , BEXHILL-ON-SEA, STOLEN MOPED
SXP-20191008-1303 08/10/2019
19:41
SEA RD,  BEXHILL-ON-SEA, MAN HAS KNOCKED ON THE INFTS DOOR 3 TIMES TODAY

Please can I remind you that Sussex Police are not able to provide any further information other than what I have provided you with due to complications it could cause to their investigation? If you have any information to offer to any of the above crimes please can you call 101 quoting the relevant reference number?

The above incidents are those that Sussex Police feel are appropriate to put out at this time, there may be an incident that you have witnessed or are aware of that you cannot see on here, this may be due to the sensitivity of the case but I would still urge to call 101 if you have witnessed anything to offer them your information. 

For any further Police appeals please refer to their news page on their website sussex.police.uk
Alternatively click here

Edward Kemp.
Chairman & Police Volunteer.
Rother Neighbourhood Watch.
Mobile:  07983 619622 Email:chairman@rothernhw.co.uk.
Website:  http://www.rothernhw.co.uk/
Facebook: Rother Neighbourhood Watch Association.

Stolen Trailer: Three Oaks – Sunday 6 October

STOLEN
My P6E I for Williams Caged Trailer was stolen last night from Three Oaks, Eight Acre Lane. I have reported to the police and have the Trailer serial numbers. Please share.
Great way to start the week !!!

Jamie George Dobinson

Pett Community Library: Update

Focus on non-fiction

A Beautiful Question, Finding Nature’s Deep Design by Frank Wilczek is a book returned this month with the comment that it was a challenging read, brain taxing but interesting. This book questions, Is the world a work of art? Well, maybe it is. You might like to borrow the book to discover what this author thinks.

On the beautiful theme is Beautifully Real Food by Sam Murphy. Perhaps less challenging, this is a vegetarian recipe book which is reported to have useful vegetarian meals and also to be an interesting read.

Nothing to do with beauty or cooking or even nursery rhymes, The Butcher, The Baker and The Candlestick Maker by Roger Hutchinson has been borrowed from our Community Library quite often, so we won’t be sending it back to the library store just yet. It is a history of the census, encompassing wide-ranging social history and is easy to read, propulsive (a page turner!) educational and entertaining. A good all-round useful read.

Another fascinating, illustrated, historical book that we currently hold is Warrior The Amazing Story of a Real War Horse by General Jack Seely, who rode him all his life. It mirrors Michael Morpurgo’s War Horse, but is the real life story of Warrior from his birth to his death in 1948 with insightful detail of the four years Warrior and General Seely spent in France 1914-18.

Even our children’s selection has some non-fiction. We currently have the stylishly illustrated Wild Animals of The North by Dieter Braun. Appealing to adults and children alike, it is a journey of discovery about wild animals in the northern hemisphere.

We also have a varied selection of craft books and other topics, such as This is Going to Hurt by Adam Kay, well-known and a ‘painfully funny’ account of a junior doctor’s working life.

If there is a subject you’d like to read about, come in and see what we have to offer. 10 to 12, first Wednesday every month, alongside the coffee morning.

Anne, Anna, Vivien

 

 

PVH CHRISTMAS CRAFT FAIR – 7 DECEMBER

PETT VILAGE HALL BOOKINGS – CALENDAR FOR 2020

The calendar of bookings for 2020 for Pett Village Hall has now been uploaded on Pett on the Net here https://www.pettnet.org.uk/booking
To check for Pett Village Hall bookings and to see what’s on and dates/times available – both Main Hall and Catharine Hollman Room – click on the appropriate link.
If no bookings are shown for a particular day or time, then the Main Hall and/or Catharine Hollman Room as appropriate are available for hire.
Please note: bookings are confirmed on a strictly first come, first served basis, regardless of where the hirer lives. This is the only practical way of operating the booking system. But hirers who live in the Pett Parish Council area pay half the fees of those who live outside the area.
The hall is very popular – in 2019 there will only be one or two days when it has not been in use.
So if you are planning for a special event, party, celebration etc in 2020 it might be a good idea to book it now.
Tim Rothwell, Pett Village Hall Bookings Manager
07850 469314

Doorstep Calling: Warning

Rother Neighbourhood Watch News
06th October 2019
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Rother Neighbourhood Watch

Good evening to you all, please see email sent to me today regarding a Cold caller. Be aware.
…………………………………………………………………..Hi Ted,Today around 1pm we had one of what seems to be regular doorstep callers telling his story of his life’s misfortunes (this one was all about becoming homeless since leaving the Army 12 months ago, and his wife and children leaving him, etc); and trying to sell the usual range of small household items at excessive prices.  He said his name was Daniel, from Middlesbrough, and when I made it clear (pointing to our ‘No Cold Callers’ sticker) that I was not going to buy anything from him, he became rather more abusive.

Callers like this are not uncommon round here (Cooden Sea Road) and the pattern is the same.  The story may be different, but the products are not.  Last month one of the charities that I volunteer with had a talk on ‘scams’ from the Community Liaison Officer from one of the high street banks, and she mentioned this type of activity, which she said in certain circumstances was a form of Modern Slavery, with these callers working the rounds having been set up by a gangmaster, for whom they worked and who took much of the proceeds.  She said that each time we received such a call, we should inform the police, who could, resources permitting, take action to try to intercept the callers, and gain access to the gangmasters.

In this case today, I reported the matter to the police (using 101), and they took note, telling me that the delay of 2 hours in reporting meant that they would be unlikely to be able to take any further action; and that in future any similar incident should be reported immediately so that action could be taken.

I am sure that this is something you will have heard about many times, but what worries me is that older people could feel very threatened by such behaviour from people who pay no attention to notices about ‘no cold calling’.

Edward Kemp.
Chairman & Police Volunteer.
Rother Neighbourhood Watch.
Mobile:  07983 619622 Email:chairman@rothernhw.co.uk.
Website:  http://www.rothernhw.co.uk/
Facebook: Rother Neighbourhood Watch Association.

Archive Resource Centre – ARC

ARC has a page on Pett on the Net here

Please note that the membership form in Pett and Pett Level News has no minimum contribution shown – the minimum contribution is £10.


 

 

 

Neighbourhood Watch Update: 4 October 2019

Rother Neighbourhood Watch

Found this this morning and thought I would pass it on to you all.
Charlotte Purcell, 20, lost £940 of her student loan in a scam so sophisticated that it even deceived staff at her local bank.Purcell had received a string of emails and calls from Metro Bank – or what appeared to be Metro Bank – and had agreed to transfer her money to a new account number. She headed to the bank just half an hour later, showing the messages to bank staff, and was assured they were genuine.“They looked at the text messages, confirmed all was OK and said I would receive new cards in the post in the next week,” says Purcell, who is in her final year at Durham University.But she was in reality the victim of an elaborate scam – yet until the Guardian intervened, Metro refused to refund the stolen money.The Metro Bank customer is one of thousands to have been defrauded out of sums totalling £207.5m from all banks in the first half of the year. According to figures from the banking body UK Finance, transfer scams have risen 40% since the first half of 2018 while the sums retrieved by banks have fallen by 2%.

Number of bank transfer scams in UK rises by 40% in a year

Purcell’s ordeal began in April when she received a text from Metro’s customer service number advising her of a suspicious transaction and asking her to call. When she pressed the highlighted number in the message she was put through to an operative who told her that because her information had been compromised her money would be moved to an internal account and her bank cards would be cancelled and reissued.“I was sceptical but they reassured me by showing me that the number I had called matched the number on the back on the card,” says Purcell. “They also sent me a confirmation text with an authorisation code on the same thread of messages I have previously received from Metro. So I transferred my balance into a new account in my name.”

 speaking to the operatives almost immediately headed to her local Metro branch. It was in the branch that the Metro staff assured her that the text messages were genuine and that her new cards would be sent out shortly.Three weeks later, while still waiting for her new cards, Purcell rang the bank for an update on the new account. Only at this point was she told by Metro that she had been scammed. She asked if they could find where the money had been transferred to, but was advised that it would take up to 21 days for the beneficiary bank to try to trace her money.

When she called for an update two weeks later she learned that the trace had never been actioned. After that, she said, her requests for updates went unanswered.

Business Today: sign up for a morning shot of financial news

Purcell is one of several Metro customers who have contacted the Guardian after falling victim to scammers who “spoof” their bank’s telephone number to make the call look legitimate. One lost £90,000 when she was texted by a number matching Metro’s business centre . In fact, a caller can easily change their phone ID to mimic the number of a bank or official agency and gangs are targeting banks that still rely on SMS texts to verify the account holder. They also mimic a bank’s security procedures to make a call and messages appear authentic. All the affected customers were refused refunds by Metro who accused them of “gross negligence”.In May, UK Finance introduced a voluntary code requiring banks to refund customers defrauded by transfer scams, known as authorised push payment fraud. The move was in recognition of the increasing sophistication of scams and Metro is one of the banks to have signed up.

But the new protections came a month too late for Purcell, who never received her money back. Metro only compensated her five months later after pressure from the Guardian.

“We investigate each claim that is referred to the bank and our decisions are based on the merits of each individual case,” said a spokesperson. “We’re pleased to be able to refund the customer on this occasion because of the exceptional circumstances that surround the case.” Asked why it had not recognised the exceptional circumstances before press intervention the bank claimed it had reviewed the case again “to understand what happened”.

Customers are being left increasingly vulnerable as online banking safeguards fail to keep pace with criminal tactics. Money that can be transferred in an instant has usually vanished by the time banks try to trace it. In Purcell’s case she alerted Metro staff within half an hour of the fraud but since they too were duped by the scam, then took a month to pursue the funds, her money was unrecoverable. “I know it is ultimately my fault that I fell victim to a fraud,” she says. “But the incompetence with which Metro has handled what for me is a terrible loss and their failure to notice anything was wrong when I first alerted them has caused me a lot of anguish.”

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